Our operations team
To provide physiotherapy services that exceed expectations, the Physio2U therapists are supported by an operations team. This includes management and administrative staff with a variety of skill sets. The operations team acts with compassion, ensures provision of excellent customer service and creates a culture of continuous improvement so we can better help you.
Kim Hall, Founder & Director of Clinical Operations
Kim graduated with honours as a physiotherapist from Queen’s University in 2005. After establishing her career at Vancouver Coastal Health and gaining extensive experience in acute care, orthopaedics and stroke recovery, Kim decided to help people who needed rehabilitation the most due to their limited mobility. She created a unique model of physiotherapy service provision including one-hour, 1:1 sessions that include hands-on-treatment, education and exercise prescription based on movement pattern retraining. The Physio2U approach appreciates and understands that the clinician-client relationship is fundamental to recovery and feeling better.
Since the start of Physio2U in early 2012, the Physio2U Team has grown to include more Registered Physiotherapists to optimize services for people throughout the Lower Mainland. Kim is a strong believer in life-long learning. Through the University of British Columbia, Kim has mentored internationally trained physiotherapists and has completed a pilot study on an exercise program she helped create specific to people recovering from joint replacement surgery. She is an active member of the provincial Arthritis Continuing Education (ACE) Network, national Arthritis Health Professions Association (AHPA), Physiotherapy Association of BC and the Leadership Division of the Canadian Physiotherapy Association. In April 2016, she was appointed to the Board of Directors of the College of Physical Therapists of BC and sits on the Inquiry Committee.
Natalie Grant, Clinical Educator
Natalie graduated from McMaster University with a Masters of Physiotherapy in 2004. She describes the most satisfying part of being a physiotherapist as witnessing one of her clients regain the ability to participate in something important in their lives. As Clinical Educator of the Physio2U Team, she ensures excellence in quality care provision and supports the therapists with regular inservices to ensure the best evidence-informed, up-to-date treatment methods are used. Natalie holds a certificate in Anatomical Acupuncture Certified by the Acupuncture Foundation of Canada Institute (CAFCI) and is a member of the provincial Arthritis Continuing Education (ACE) network. She has many interests as a physiotherapist that have taken her from hospital work (strokes, orthopedic surgery, ICU, palliative care), publicly-funded community programs, private orthopedic clinics (total joint rehabilitation, manual therapy), arthritis research, and mentoring Family Practice residents. She also works as an Instructor and the Coordinator of Musculoskeletal Curriculum in the Department of Physical Therapy at the University of British Columbia.
Virginia Evans, Office Manager
Virginia, our office manager, provides outstanding service to our clients and support for all the Physio2U therapists. With her keen attention to detail, she makes sure that everything runs smoothly. She has over 10 years of customer service experience and puts our clients first to ensure delivery of quality service and care. Virginia is passionate about healthy living and loves training at the gym, stretching it out at hot yoga and hiking outdoors.
Kimmy Tietjen, Administrative Assistant
Kimmy joins the Physio2U team with several years of experience in the fast-paced freight forwarding industry and strongly believes in a proactive approach to customer service. She is keen to put her office skills to use in Physio2U’s relationship-centred environment and to provide quality service to clients and their families.
Kimmy has a passion for movement and in her free time she enjoys the circus art of aerial silks. She is working towards her certifications to become an aerial arts instructor in order to continue with her love of flight. Kimmy adds value to the Physio2U team by supporting all the therapists and she will also help support you.
Celine Henson, Marketing Coordinator
With a degree in Journalism and Communications from Kwantlen Polytechnic University and 5 years’ experience working in customer service, Celine joins Physio2U with a passion to connect with people. Most recently, she worked in a marketing role for post-secondary education. In her spare time, Celine enjoys cooking, playing volleyball and watching the latest ideas worth spreading on TED. Celine is eager to connect with you to show you how the Physio2U team can provide solutions to help you feel better.